Year published: 2014
Paul Gilbert delivered a presentation on the challenges facing practitioners delivering care and how to overcome these. This interesting and practical approach will be of interest to all physiotherapists determined to maintain a compassionate approach to deliver of care and to promote this in others
In addition Paul urges us to read the Berwick report (2013). A link is below and the short letter to clinicians attached. He addresses the letter to English staff (this was his remit) but the themes apply across the UK.